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Terms and Conditions

1. Acceptance of Terms By accessing or using this website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website.  

2. Product Information We strive to provide accurate product information. However, we cannot guarantee that all descriptions are entirely accurate, complete, current, or error-free.

3. Orders and Payments

  • Order Placement: Placing an order indicates your acceptance of these Terms and Conditions.

  • Payment: All payments must be made in full before shipment. We accept Credit/Debit Cards, Apple Pay, Google Pay and PayPal.

  • Order Confirmation: We will send an order confirmation email to the email address provided.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated at checkout.

  • Shipping Times: We aim to ship orders within 2-15 working days depend on the shipping service you select. However, delivery times may vary.

  • Risk of Loss: The risk of loss and damage to products passes to you upon delivery.

5. Returns and Refunds

  • We want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, you may return it within 5 days of delivery for a full refund or exchange.  

  • Refund Process: Once we receive your returned item(s) and verify its condition, we will process your refund. Refunds will be issued to the original payment method.

6. Intellectual Property All content on this website, including text, images, and logos, is the property of Unknown Collections 20 Ltd and is protected by copyright laws.

7. Limitation of Liability Unknown Collections 20 Ltd is not liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the products purchased.  

8. Governing Law These Terms and Conditions are governed by the laws of Data Protection Law.

9. Changes to Terms and Conditions We reserve the right to modify these Terms and Conditions at any time.

10. Contact Us For any questions or concerns, please contact us at 

0333 772 3634 or email.

Additional Considerations:

  • Privacy Policy: Ensure you have a separate Privacy Policy to address data privacy and security.

  • Disclaimer: Include a disclaimer to limit liability for errors, omissions, or inaccuracies.

  • Force Majeure: Consider adding a clause to address unforeseen circumstances that may impact your ability to fulfill orders.

  • Dispute Resolution: Specify the dispute resolution process, such as arbitration or mediation.

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